refund policy

eligibility

you may request a refund for your ticket purchase under the following conditions:

• the request is made at least 48 hours before the event start time
• the ticket has not been used or transferred
• the event has not been cancelled (automatic refunds apply for cancelled events)

how to request a refund

1. sign in to your account
2. go to "my bookings"
3. find the booking you want to refund
4. click "request refund" and provide a reason
5. our team will review your request within 2-3 business days

refund processing

once approved, refunds are processed as follows:

• credit/debit card: 5-10 business days
• the refund will be credited to the original payment method
• you will receive an email confirmation when the refund is processed

cancelled events

if an event is cancelled by the organizer, all ticket holders will automatically receive a full refund within 5-10 business days. no action is required on your part.

non-refundable situations

refunds are not available in the following cases:

• requests made less than 48 hours before the event
• tickets that have already been used
• tickets that have been transferred to another person
• failure to attend the event (no-shows)